This project focused on functionality of public remote service through user experience study, interviews and surveys. Service points’ visits and interviews of service point employees were made in six municipalities (Ii, Yli-Ii, Kiiminki, Ylikiiminki, Muhos and Utajärvi) and user studies in four locations (Ii, Yli-Ii, Kiiminki and Ylikiiminki). Two online discussions were conducted on PATIO forum, first one for professionals and second for citizens. Additionally there was a questionnaire on UBI hotspots. 180 citizens and professionals participated in the study.